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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

The global freight is irregular, we will offer you with the best rates according to your logistics information.

Please contact us to get more details. Email: ot-5@topfan.com.cn

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity.

If you would like to ship your goods but in much smaller quantities, please contact us to get more details. Email: ot-5@topfan.com.cn

Do you provide the relevant documentation?

Yes, we can provide the documentation for various types of certifications involving import customs clearance licenses and related sea and air cargo export reports for clients. Apply for various types of origin certification, CCPIT certification, embassy endorsement and other certifications.

Please contact us to get more details. Email: ot-5@topfan.com.cn

What is the transit time?

We will give priority to offer the carriers with fast and good service, the transit time will share to client on quotation, the status will share to client as well.

Please contact us to get more details.  Email: ot-5@topfan.com.cn

What kinds of payment methods do you accept?

You can make the payment to our bank account, we support payment in RMB & US dollars. For Indonesian market, we have Indonesian account to collect rupiah.

Please contact us to get more details. Email: ot-5@topfan.com.cn

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